Game screens Pre-buying games Setting your preferences

Balances Linked/Networked games Bingo game schedules

Game play A Bingo site you can trust

Understanding the game screen  

Select a bingo game from the lobby and you'll open the bingo room where the game is playing.

1 Top Tabs.  Bonus Codes: Here you can enter any bonus codes for promotions that we run from time to time.  Schedule: This displays the list of games, their times, prizes and prices for the room you are in.  You can search the schedule by day, time and room.  It is also possible to pre-buy and bulk-buy tickets here.  Lobby: takes you back to the bingo lobby where you can select which room to play in.  Options: here you can choose your bingo dabber style, how you hear and see the bingo games and how you see the chat screen.  Account: Select Bank to open the My Account screen where you can make transactions such as Deposit and Withdraw.  Select Bet History to see the transactions you've made on your account, by game and date.  In the green boxes you are able to see your Bingo/Side game Bonus Balance (if applicable) and your cash Balance.  The balance amounts can be refreshed with the refresh button or hidden.

2 Mini sidegames: These games are grouped into tabs; Favourites, Jackpot Slots, Slots, Jackpot Scratch, Scratchcards and Numbers.  Click on a game of your choice to start playing.  You can find out more information on the game by clicking the ? button and opening the help text.  You can also play up to three different sidegames at the same time by clicking on the + button to undock it from the space it's in.  You can then move the game screen and select another game to play.

3. Details of the current Bingo Game. This includes the ball call during game play, any jackpots available in the game, number of players, full prize and payout details (and winner, once it's won)

4. Promo panel shows promotions, offer, game details and sidegame information.

5. Chat screen. You can enter text into the text box and click send to upload the message.  The tabs in the top part of the chat screen are where you can set up and change your own Profile for others to see.  Here you can insert a photo and details about yourself.  In the Inbox tab you can send and receive personal messages with other players.  The Buddies tab shows the list of people you have made friends with in the chat screen.

6.  Your Bingo Tickets. You can zoom in and zoon out of this screen to create a environment comfortable to you.  Through the game play you'll see you tickets being dabbed (if you've chosen auto dab) and the number of balls to go until you get a win.

When a game isn't in play the ticket purchase box will show here so you can select how many tickets you want to buy for the next game.  Open the Mini Lobby, shown just above the bingo tickets on the right hand side, and you can add another bingo room, buy tickets and play bingo in that room at the same time.

Understanding your balance

Your William Hill Bingo account can be credited through the William Hill website. Simply log in to your account and go to the My Account screen. For further details on how to manage your account, click here.
Your cash balance will show, once you've logged in, at the top of the page on the website. You will also see the same cash balance when you open the bingo lobby, as 'Balance'.
Your non-cash bingo bonus balance can only be seen in the bingo lobby. The bingo bonus balance is shown as Bingo Bonus.
The refresh (arrow) button is there so you can see an up-to-date account balance. Click Refresh when you've played games to see your new balance.

Understanding Game Play

1.  Buying tickets or strips1. Buying tickets or strips
To take part in a bingo game you can go straight to the game you want to play and before it starts use the Ticket Purchaser to choose the number of tickets you want to buy for that game. Click Confirm to confirm your purchase.The countdown to the game start will continue, during which you have the option to buy more tickets if you wish.
Alternatively, you can choose exactly which tickets you want to buy by clicking on them in the ticket screen. The number of tickets will be added to the Ticket Purchaser box, and you need to click the green Confirm button to complete the purchase.
You can also pre-buy tickets for games in a number of ways, click here for details.

2. Winning a prize
There are a number of prizes to be won in each game. You win if your ticket is the first to meet the specific requirements, and the prize will be given to you even if you haven't marked the numbers on the ticket. The winner screen will show and the Bingo Caller will make an announcement.
If more than one player wins a prize by meeting the same requirements at the same time, the prize will be divided equally between the winners.

3.  Marking / Dabbing numbers

Marking the numbers on your ticket is called 'dabbing'. You can choose to dab the numbers yourself or let your computer do it for you with Auto Dab.

When a game starts the Auto Dab will be set to 'On' automatically. To change that, go to Ticket Options at the top of the ticket area. Click on Auto Dab to switch it off and the circle will be coloured red.

You can switch Auto Dabbing on or off during a game.

You can choose the colour, shape and dabber style at any time by clicking the Options button at the top of the bingo lobby.

4. Strip and Ticket Sorting
You can automatically sort your tickets or strips to highlight which are closest to winning a prize. Click on Ticket Options above the tickets once you are playing a game to set your preference.

5. Numbers To Go To Win
When playing a bingo game, the right hand side of each ticket will display the number of balls needed to win the next prize.

6. Game Details
The game details are shown in a section above the bingo tickets. While a game is playing you'll see:
Game name
Number of Players
Prize details
Current prize being played for

If a game is waiting to start you'll see:
Game name
Number of players
Total prize money
Time countdown until the game begins

7. Bulk Buy
The Bulk Buy tool allows you to buy tickets as pre-buys. Different games have different maximum ticket numbers available to buy. You can do this from the schedule screen by referring to the far-right column. Choose the game you wish to buy tickets on and the number of tickets by using the - and + before clicking on Purchase to buy the tickets.

8. Pre-buying games
You can pre-buy tickets in a number of different ways.
Through the bingo lobby schedule page. You'll see the list of bingo games for the room and date/time you've selected and the Buy column.
Click the box so a tick appears and then select the number of tickets you want using the - and + buttons. The total price of the tickets will be shown at the bottom of the screen. When you want to confirm, click on the green Purchase button.
Through the Specials tab in the bingo lobby. Here there are a number of games you can pre-buy for. Click on the green Buy Now ticket for the game of your choice and the Ticket Purchaser box will appear. Choose the number of tickets and click Confirm.
On the William Hill Bingo website. Where possible we will be able to link you to the Ticket Purchaser screen when we talk about pre-buy available games on the website. The Ticket Purchase screen will appear, choose the number of tickets and click Confirm.

Linked/Networked games

To make sure that we provide you with a good choice of bingo games some of our rooms are linked to other bingo sites on the same networks. This means we can bring you bigger and better prizes. You can see which games are linked in the schedule, where there is a chain link symbol next to the game.
We also have a number of bingo rooms that are for William Hill Bingo players only, such as the Community Room and Bargain Basement. Here we can hold our exclusive promotions and competitions.

A bingo site you can trust

William Hill Bingo undertakes all efforts to provide fair play. We make sure the outcome of each game is completely random by using a strong Random Number Generator (RNG).
Should a bingo game fail to play within 30 seconds of the advertised time, or if we have to change or remove a game in the schedule that you have pre-bought tickets on, your account will be refunded with the full amount.

Setting your preferences

You can set the way you see and hear the bingo games to make for a more exciting or more relaxing game - all depending on your mood!
In the bingo lobby, click on the Options tab at the top of the screen.
In the Game tab you can select the shape, colour and style of your bingo dabber to cross off numbers on your bingo tickets.
In the Sounds tab you can choose whether to have any sound on or off in the Master button (or reduce and increase the volume using the slider). You can decide if you want to hear the bingo caller, the sound effects and/or the background noise or adjust the different volumes to levels you find comfortable.
The Graphics tab allows you to switch on and off the animations.
In the Chat tab you can change your chat name and set the look of the chat screen.
Remember to Save and Close any changes you make before leaving the screen.

Bingo game schedules

The Bingo lobby shows the game schedules for each bingo room. You'll see a countdown for each game start time, and all games have their own name.

There is a very wide choice of games that start every 6 minutes, more or less. There are games available to play at William Hill Bingo 24 hours a day, 7 days per week.

Ticket prices and the initial prize jackpot vary between games.

What is Autobuy?

You can configure Autobuy to automatically purchase tickets for you at the start of a game.

You specify the number of tickets, how many games and a maximum ticket price. Autobuy then buys the tickets for you at the start of upcoming games.

You configure Autobuy per Room, in your main and mini-rooms. Each room can have different Autobuy settings.

If a game voids, you are refunded your purchase as normal.

Autobuy On

You switch Autobuy ON in a room during the ticket sales phase before a game. Click on Autobuy on the ticket purchaser to access the settings.

When Autobuy is ON, the ticket purchaser will always illustrate this with a game counter indicating your game number progress through your current Autobuy settings.

Autobuy Off

You can manually turn Autobuy OFF at any time or it automatically turns off if you leave a room.

During a game, in the main room, access the Autobuy option in the Ticket Options menu above your tickets; in a mini-room, click the Autobuy option on the room display to turn off.

During ticket sales, click on the Autobuy option in the ticket purchaser for the room to access the Autobuy settings. If it is on you have the option to turn it off here.

Autobuy will show a countdown before purchasing tickets, you can choose to turn it off here also.

Autobuy Settings

Click the Autobuy button on a room's ticket purchaser to access its Autobuy settings.

If Autobuy is not already running in the room, specify your settings and click Start.

If Autobuy is already running and you access the settings, you have the option to Turn Off or Restart.

You can edit your settings while Autobuy is already running then click Restart. If Autobuy has already made a ticket purchase for the game, your current settings will display for the upcoming game and the new settings will be applied in the next game.

When will Autobuy purchase my tickets?

The tickets for each game you have selected will be purchased during the ticket sales period before the game. If there is more than 5 seconds before ticket sales close, an Autobuy countdown will be displayed on the screen to indicate exactly when the purchase will happen and you have the opportunity to turn off Autobuy.

If ticket sales are about to close, Autobuy will attempt the purchase immediately.

You will always get a ticket purchase confirmation.

When will Autobuy not purchase my tickets?

If you leave a room, Autobuy will automatically switch off and no further tickets will be purchased.

Autobuy will not purchase tickets...

• If you already have ticket for a game, e.g. if you have bought in advance or have free tickets
• For Superbooks or Session Bingo
• If the minimum ticket purchase for the game is higher than your Autobuy Settings

In the above situations, Autobuy will resume in the next available game. These games will not count on the Autobuy ON game counter. Autobuy options will still display on the ticket purchaser but will appear disabled; you can still click to access your settings.

If you run out of funds so Autobuy cannot purchase the number of tickets requested, Autobuy will turn off and no tickets will be purchased for the game.

Can I buy more tickets?

After the autobuy purchase has happened, you are still able to purchase additional tickets, up to the maximum allowed in the game.

• 75-Ball Bingo
• 75-Ball Pattern Bingo
• 80-Ball Bingo
• 90-Ball Bingo
• Deal or No Deal 75 Bingo
• Deal or No Deal Bingo
• Lucky Numbers Bingo

Check out our new Mini-Lobby!

It's now even easier to get around the William Hill Bingo Site using the new Mini-Lobby.

While you are in the bingo room, click on the 'More Rooms'

This will open the mini lobby

You can now swap to another room by clicking on 'Go', or if you want to play in more than one room, just click on 'Add'

The Call Board

You can bring up the numbers called by hovering your mouse over the current number being called

or if you wish you can expand a call board below the game details by clicking on the orange bar below the number being called

This can be removed at any time by clicking on the orange bar again.

Multi-Room

You can open up to 3 rooms at the same time by clicking on 'Add' from the mini-lobby.  Your best tickets will be displayed in the game window.

Clicking this button will make this room the main room for chat.

Clicking this button will minimize the room, but not close it.

Clicking this button will unminimize the room if it has been minimized, or make it the main room for chat if visible.

Clicking this button will close the room.  Any purchased tickets will continue to be played and the game results can be viewed in your bet history

The following rooms cannot be played in Multi-Room mode: Deal or No Deal, Joker Jackpot, Clover Countdown & Marine Mayhem

Side Games

Not only can you play in three rooms simultaneously, you can also play your up to three of your favourite slot games at the same time.

Linked Games

In the case of linked games, if you have more than one room open playing the same linked game, you will only be able to buy tickets in one of these rooms.

Buddy Bingo

Play Buddy Bingo feature games to win more bingo prizes!

On Buddy Bingo games there's a special prize pot to be played for. Should the Buddy Bingo team owner win that bingo game, they will win a share of that prize, as well as their Buddy Bingo team members!

To set up a Buddy Bingo team

To play Buddy Bingo, a team of players needs to be set up of between 2 and 6 people. Here's how to do it:

• Find the Buddy Bingo tab close to the Chat tab
• Click Create Buddy Bingo
• Enter a name for your team
• Invite up to five other buddies to join your team, by selecting Add Member
• Invited members will be notified and will need to accept your invitation to join (invitation expires after 7 days)
• If you set up a team, you will be the team owner (note: you can only be the owner of one team)

Joining other Buddy Bingo Teams

If another player invites you to join a Buddy Bingo team, you will receive an invitation in the bingo lobby (see image below). You can decide to Accept or Decline the invitation by selecting the corresponding button. You also have the opportunity to opt-out from other invitations to Buddy Bingo teams. You can be a member of as many Buddy Bingo teams as you like.

Should you decide to leave a Buddy Bingo team, firstly, select the name of the team you want to leave under the My Buddy Bingo tab. Then, simply click Remove (the 'BB' symbol with a cross through it). If you are a team owner and remove yourself from the team, this will automatically close the whole Buddy Bingo team.

How to Play Buddy Bingo Games

The Community Room features special Buddy Bingo games and in the lobby game schedule you'll be able to see which these games are from the little symbol that appears next to the game, under Feature:

The game will also be announced in the bingo room prior to ticket sales commencing.

You'll see details of the Buddy Bingo prize you're playing for in the top right side of the room screen:

If the Buddy Bingo prize isn't won on that game, the prize will be rolled over to the next game, and a message will show on screen:

Last Chance Saloon is a free bonus-game offered to all non-winners in selected games of bingo. Last Chance Saloon games will be identified in the game schedule with a Boot symbol which will appear under the Link column within Schedule. To be eligible for the bonus game, you must have purchased at least 1 Strip in the associated bingo game and not won any of the line prizes, or the full house prize.

How to Play

The bonus game will be launched immediately after the related bingo game has played out.

After the loading screen is shown the scratch card will be displayed. Scratch each square to reveal the symbol underneath.

The card can either be scratched manually using your mouse or the symbols may be revealed together by clicking on Reveal. Match any 3 of the same symbol to win.

Any winnings will be highlighted in the game and will automatically be added to your Bingo Bonus Balance.

Payouts

The potential payouts for 3 matched symbols are displayed in the table below. Potential payouts can also be seen by clicking the Payouts button within the Last Chance Saloon game.

Malfunction

In the event of a Bingo Game not playing out, for whatever reason, the malfunction will void all pays and play.

Game Rules

• Last Chance Saloon will only be available on selected games. Last Chance Saloon games can be identified by a Boot symbol in the game schedule.
• To qualify for the LCS bonus Scratch Card a minimum of 1 Strip must be purchased in the Last Chance Saloon eligible Bingo game.
• Players who won any line(s) or full house prizes in the standard game of bingo will not be eligible for the bonus Scratch Card game.
• In the event that the scratch card panels are not uncovered within 20 seconds of issue, the result will automatically be revealed.
• In the event that the scratch card is closed before the game has played then results can be viewed in Bet History.
• All winnings from the Last Chance Saloon Scratch Card will be paid into the Bingo Bonus balance shortly after the game ends.

Roll On Bingo is a special feature game that plays after the standard bingo prizes in a game have been won. There are up to 10 additional full house or pattern coverall prizes to be won!

An information panel will appear just before the Roll On Bingo game begins which will tell you what prizes are up for grabs, the price of the tickets and whether they are cash or bonus prizes.There are prizes for 1 line, 2 lines, full house and then any number of roll-ons after that!

At the end of the game the winners names will be displayed and you'll also be able to see your winning results in your bet history. Prizes on a shared win will be split equally.

Look out for the Roll On Bingo icon:

Please note that jackpot prizes cannot be won on the Roll On Bingo games, and the minimum prize paid out is 1c.

In the event of a Bingo Game not playing out, for whatever reason, the malfunction will void all pays and play. We reserve the right to change any of the game rules and jackpot values at any time and withhold any winnings and void any game if there were any technical issues.

What are Superbooks?

Superbooks allow you to upgrade tickets in a free game to paid-for tickets.  In return, the prize money on offer is greater than normal free bingo prize.

How will I know if a game has Superbooks?

Superbooks only appear in selected Free Game sessions and will be idenitified by a Superbook 'S'. We'll let you know if a free game promotion has the Superbook option, in the promotion details page.

What Will I Win?

It depends on the game; Superbook tickets will be called either "Free or 5x" or "Free or 10x".  On a "Free or 5x" game, you will get 5x the prize money you would receive for a win on a Free ticket.

Free ticket prizes may pay out as bingo bonus funds, whereas Superbook tickets will pay cash prizes.

How Do I Upgrade to Super Tickets?

In a Superbook game, everyone will have the same amount of free tickets*.  You can choose to upgrade some or all of your free tickets using the slider shown below:

Once you have decided how many tickets you want to upgrade, check the price and click confirm before the game starts.  If you decide you want to upgrade more of your free tickets, you can upgrade as many times as you like before the sales close.  Each upgraded ticket will have a Superbook 'S' in the background to show it has been paid for.

What if it's a Split?

The prize money will be split between all the winners, if you have a winning Super Ticket, your prize money will be multiplied by the amount stated in the game name.

So if you are playing "Free or 5x" and the line prize is €10 and there are two winners, each player will receive €5, but if one of the players has upgraded the winning ticket to a Super Ticket, they will get 5x the prize money, and receive €25!

What are Bonus Funds?

Bonus funds are awarded at William Hill Bingo for various promotions such as chat game winnings, money back on bingo or sidegames or winnings from free games and prize draws. The Bingo Club loyalty scheme also exchanges points for bonus fund credits.

Bonus funds are credited to your bonus account, which can only be seen in the bingo software.

Bonus funds can be credited as either Bingo Bonus or Game Bonus and the promotion will detail which type of bonus will be awarded. When you log into the software a pop up will display when you have been credited, detailing the amount and to which bonus account.

You can see the balance of your bonus funds in the top right of the software and they are split as Bingo Bonus and Game Bonus.

You can keep track of your bonus fund payments and spend in the Account tab of the bingo software. Just select Promotions and open the My Bonus Funds tab, and you'll be able to search by date and bonus status.

Bingo Bonus Rules

Bingo Bonus Rules

1) Bingo Bonus funds can only be spent on bingo tickets, this includes all bingo variants (Bingo-90, Bingo-80, 75-Ball Pattern Bingo, UK75-Ball bingo, DOND Bingo, Lucky Numbers and Joker Jackpot).

2) Game Bonus funds can be spent on any mini game or maxi game including: Slot games, Star games, Scratch Cards or Number Games. (Excludes Star games and multiplayer slots, Blackjack, Roulette and Crystal Balls)

3) If a player has both bonus funds and cash funds available when purchasing bingo tickets or playing mini games or maxi games, the relevant bonus funds will be used first and if the purchase amount exceeds the bonus balance it will take from the bonus funds first and any remaining outstanding balance will be taken from a players cash balance.

4) Bonus funds are non-withdrawable. Any winnings from a bet placed with bonus funds will be credited to a players cash balance, or to the players ‘pending' balance should the player have accepted a bonus with a wagering requirement.

5) Bonus funds are given to players purely at the discretion of William Hill. William Hill reserves the right to remove any bonus funds from a players account at any point. William Hill reserves the right to remove all bonus funds from a players account after said has been inactive for 6 months.

6) Certain bingo and game bonus funds have an expiry date on them. Check the terms and conditions of the relevant promotion to see how long the bonus amount will be kept in your account until any unused funds are removed.

7) Bonus funds will be used strictly in the order they are credited, irrespective of retrieval date.

Choosing a bingo chat name

Your personal chat name is used to identify you in the game (broadcast of winners) and in the chat rooms. Chat names must be between six and 15 characters in length. Permitted characters include A-Z, 0-9 and "_".

You can change your chat name through the Options tab in the top of the bingo lobby, but only twice within a 12 month period.


You may not include the word "host" or "admin" in your chat name or prefix it with "CM". Chat Moderators (CMs) can be identified by having their chat name prefixed with "CM", for example "CM Scarlet". We need to ensure other players cannot be mistaken for chat moderators.

You may not use chat names that are offensive, abusive or that may convey any association with William Hill.

Logging in and out of chat

When you log in to bingo you are automatically logged into our public chat room. If you wish to log out of chat at any point click on the "x" button in the top-right corner of the public chat room and confirm that you want to log out.



To log back in to chat click on the "tick" button that appears in place of the "x" button you clicked to log out of chat.

Public and private chat rooms
In bingo we have a "Public" chat room and "Private" chat rooms for our online community.

The Public Chat Room
If you are logged into chat, the public chat room is permanently displayed and cannot be closed, although you can log our of chat.

The public chat room broadcasts when every player either joins or leaves chat/bingo. Messages sent by all players from within this room are published (unless you personally choose to block a player's chat from your view).

A Chat Moderator (CM) is always present in this room to help players, make chat fun and ensure all players follow the chat room etiquette guidelines.

The public chat room is always the first tab in the chat area and you can navigate to it from a private chat room (if you have one open) by clicking on its tab.

Private Chat Rooms
If player appears on your Buddies List with a status of "online", you can have a private or group chat with them. To have a private or group chat with players you must either be invited into an existing private chat room or create a new private chat yourself.

You can have a maximum of four private chat rooms open at any one time.

Creating or opening a private chat room
You can invite one or more players to participate in a private chat.

To open or create a private chat room, click on the Buddy's chat name on your Buddies List - the player must have a status of "online". A message pop-up will display giving you the option to Chat, Delete or Block the selected buddy.

Click the "x" button on this message if you want to cancel and close the message pop-up.
Click "Chat" and confirm you wish to invite this player for a private chat.

The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.

If they "Accept" your request then you will be notified and a private chat room will be opened on a new tab in the chat area. The tab will flash until you navigate to it. The player's presence will be broadcast in the room and you can then chat with the player. Any of the players in the private chat room can invite other players into the private chat room.

Inviting other players into a private chat room
Once a private chat room is open, any of the players in the chat room can invite other players to join the room for a chat.

To invite another player into the room, ensure the private chat room is the visible chat room in the chat area. Click on the Buddy's chat name on your Buddies List - the player must have a status of "online". A message pop-up will display giving you the option to Invite, Delete or Block the selected buddy.

Click the "x" button on this message if you want to cancel and close the message pop-up.
Click "Invite" and confirm you wish to invite this player for a private chat.

The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.

If they "Accept" your request then you will be notified, their presence will be broadcasted in the room and they will join the room.

Closing private chat rooms
To close a private chat room click on the "x" button on the specific chat room's tab and the chat room will no longer be visible. A broadcast message will be sent to other people in the private chat room to inform them when a player closes or leaves the private chat room.

Navigating between chat rooms

If you have both public and private chat rooms open, you can navigate between chat rooms by clicking on the tab displayed for each current room/conversation.

Broadcasting player presence

When you enter or leave the chat room, your status will be shown to all other players currently in chat.

Sending a Message

To send a message, first select the chat room where you want to send the message to by clicking on the required tab.

Type your message in the textbox provided and click on the "Send" button or press enter on the keyboard to post your message into the chat room. A message can contain up to 100 characters.

Profanity filter

If you send a message containing indecent, vulgar or discriminative language (ie, racial, sexual or ethnic) the message will not be broadcast to other players. The sender will be notified that the message was not sent because it contains banned words.

We try to keep our lists of banned words current to avoid offensive behaviour in our chat rooms. Please contact our Customer Service Team with details of any offensive violations.

Viewing chat - scroll, lock and unlock

The chat window displays all the messages which players post into the room.

If you wish to read back through the chat recently posted to catch up on the conversation you can use the scroll bar on the chat window.

By default the scroll bar is "locked" so that whenever you send a message chat automatically scrolls to the bottom of the window and you see the most recent chat posted.

If you wish to prevent the scroll bar from scrolling automatically simply click the padlock to lock or unlock it.

Your Buddies List

You have a personal "Buddies List" which is always on view in bingo and appears in the right column of the chat area. Your Buddies List is your very own list of chat room contacts which you can maintain.

Add a Buddy
To add a player to your Buddies List, click on the "Add" button in the bottom-right corner of the chat area.

When "Add" is clicked, a message box will pop up in the chat area asking you to enter the name of your new buddy. Click "Cancel" on the message box if you no longer wish to add a buddy. To continue, enter the chat name of the player you wish to become your buddy and click the "Add" button on the message. The proposed buddy will receive a request asking if they wish to become your buddy to which they must respond. They have the option to Accept, Block or Ignore your request to become your buddy.



Here's what happens depending on their response:

• Accept
  If they Accept they will be added to your Buddy List and you will be added to theirs - you will see each other appear as online or offline depending whether you are logged in or out of chat.
• Ignore
  If they Ignore your request then they will be added to your Buddy List but will always show as offline. You will not be added to their list.
• Block
  If they choose Block then they will be added to your Buddy List but they will always show as offline. You will be added to their list but will show as blocked so they will not see your chat in any chat room or any further requests from you.

A pop-up message will display in the chat area confirming the acceptance and addition of a new buddy.

Once a player is listed on your Buddy List the following facilities are available to you: Chat, Block, and Delete.

Buddy Status - Online, Offline or Blocked

When a player appears on your Buddies List you can see at a glance their status in chat by the person icon next to their name.

A player can have one of the following statuses:

• Online (and available for chat)
  
  
• Offline (unavailable for chat)
  
  
• Blocked (unavailable for chat)
  
  

If a player is "online" you know they are in the chat room and you can speak to them in public chat or invite them into a private chat room if you wish to.

Chat to a Buddy
If a player appears on your Buddies List with the status of "online", you can have a private or group chat with them.

To have a private or group chat with players you must either be invited into an existing private chat room or create a new private chat yourself.
Delete a Buddy
To delete a player from your Buddy List, click on the Buddy's chat name on the list and a message pop-up will display giving you the option to Chat, Delete or Block the selected buddy.



Click the "x" button on this message if you want to cancel and close the message pop-up.
Click "Delete" and confirm deletion to remove the player from your Buddy List.

Block/Unblock a Buddy
You can prevent or block messages/requests being sent or received from another player in chat. If you "Block" a player you alone will not receive any requests from that player or see their chat. The player you block will not be aware of your action.

Please note: CMs can also enforce chat bans/block which is not related to your facilities.

A blocked buddy will be displayed as follows on your Buddy List:



Blocking a Buddy
You can block a player in two ways:

• You can block a player in response to a request made from them, ie, if they invite you to become their buddy or if they invite you into a private chat room.
• If a player appears on your Buddy List (as online or offline), click on the buddy's chat name and a message pop-up will display giving you the option to Chat, Delete or Block the selected buddy.

Click the "x" button on this message if you want to cancel and close the message pop-up.
Click "Block" and confirm your action to block the player from your chat.

Unblocking a Buddy
To "Unblock" a player who appears on your Buddy List as blocked, click on the buddy's chat name and a message pop-up will display giving you the option to Chat, Delete or Unblock the selected buddy.

Click the "x" button on this message if you want to cancel and close the message pop-up.
Click "Unblock" and confirm your action to reinstate the player in your chat.

Chat bans/restrictions
CMs and Customer Services can block or ban players from the chat room or enforce a complete block on a player from playing bingo if they do not conform to the chat room etiquette.

If you have your chat facility revoked when you log in to William Hill Bingo you will get a message telling you that you are not permitted to send chat messages or interact with other chat users.

If you see this message then please contact the Customer Services Team for assistance.

William Hill Bingo sends only relevant information to its players. We will make you aware of new and exciting services including exclusive offers. We may also contact you at times when important changes are made to your account. It's really important therefore, that you make sure that you receive all e-mails that we send you.

Make sure you receive our e-mails, just add williamhill@sportsmail.willhill.com to your contacts - it's as simple as that!

If you have any queries on this or any other William Hill Bingo matter, please contact Customer Services at any time on 0800 121 6688.